About Us - ATOL & TTA Protection

Much like most of our properties and preferred partners, we are small, intimate, unique and owner-run, guaranteeing you a personal touch and undivided attention. We specialise only in South Africa, creating bespoke itineraries utilising our wealth of knowledge and passion. 

ATOL & TTA Protection

Best of South Africa Holiday packages are covered by ATOL and TTA (Travel Trust Association) which means that you are 100% financially protected when you book through us.  

ATOL

ATOL T7590All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme.

When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.

Please see our booking conditions for further information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk

ATOL protection does not apply to holidays and travel services which exclude flights, for which protection is afforded by our membership of the Travel Trust Association.

TRAVEL TRUST ASSOCIATION 

TTA Memeber Q4251Best Of South Africa Travel Ltd is a member of the Travel Trust Association, membership no. Q4251. (www.traveltrust.co.uk).


Who are the Travel Trust Association?


100% holiday protection by TTAThe Travel Trust Association (TTA) is a travel trade association whose members consist of Travel Agents, Tour Operators and Travel Organisers.


The TTA exists in order to protect the customer - giving them 100% financial protection - and has been doing so for over fifteen years. This means that every penny that you pay to us is protected by the TTA.

What does membership of the Travel Trust Association mean?

Membership of the TTA means that you can book your holiday secure in the knowledge that the TTA will protect you in the unlikely event of a member becoming insolvent.

Should a member of the TTA for any reason financially fail or cease trading, the TTA will liaise with the suppliers and Tour Operators to ensure that your holiday goes ahead unaffected. If for any reason this is not possible, the TTA will administer a claim for a refund of money that you have paid to the member for your holiday.

All members of the TTA have to abide by the member's Code of Conduct. This is to ensure that customers receive the best possible service.

How does the Travel Trust Association provide me with 100% financial protection?

Following booking, we deposit your money into a Trust Account. Your money remains in the Trust Account and is supervised by a TTA appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both the TTA member AND the Trustee are required to authorise any payments from the Trust Account.

In addition to your money being held in trust, your monies are also insured. A "Stand Alone Safe Seat Plan" insurance policy is issued on your behalf by the TTA member. If your money is not in the Trust Account, the Stand Alone Safe Seat Plan policy will reimburse the loss of any amount paid to a TTA member up to the value of £11,000 per passenger.

It is the combination of the Trust Account and the Stand Alone Safe Seat Plan that ensures all of the money which you have paid to a TTA member is safely protected and available to pay for those services which you have booked.

Please be aware that the Stand Alone Safe Seat Plan is NOT a travel insurance policy. It will only protect the money that you have paid to a TTA member. You will need to take out a separate travel insurance policy to provide cover for cancellation, medical expenses and lost baggage etc.


What is the difference between the Travel Trust Association and ABTA?

ABTA ended its consumer promise in 2006. This means that not all of the travel arrangements that you book through an ABTA member are necessarily protected in case of the financial failure of the travel company. If the arrangements are not automatically protected, an ABTA member may be able to offer suitable insurance to cover you.

If you book with a TTA member your money is 100% financially protected.

Testimonials

Sabi Sabi Bush Lodge

A spectacular 2 weeks in South Africa

We are just back from a spectacular 2 weeks in South Africa. We took our 8 year old son back having visited on our own 10 years ago and we all had one of the best holidays. We wanted our son to see "the real Africa" at the same time as doing the usual touristy things (including a very patient ...

Martin Jackson

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